Welcome to the FAQ section of Relona.store, your trusted destination for stylish and comfortable Soft Baby Toys. Below you’ll find quick answers to the most common questions about our products, ordering, delivery, returns, payments, and customer support.

1. What type of products do you sell?

We specialise in premium Soft Baby Toys designed for comfort, style, and durability. Whether you’re looking for ergonomic toys, cosy plush pieces, or unique playtime essentials, we’ve got you covered.

2. How do I place an order?

Ordering from Relona.store is quick and easy:

  • Browse our collection at Relona.store

  • Select the item you love and click Add to Cart

  • Go to Checkout, enter your details, and complete payment

  • Receive an order confirmation email with your order summary

3. What payment methods do you accept?

We offer secure checkout with the following options:

  • Stripe

  • PayPal

  • Cash On Delivery (available in most U.S. locations)

4. Do you offer international shipping?

Currently, we only ship within the United States.

5. How long does delivery take?

Orders are processed within 1–2 business days. Delivery takes 3–5 business days, depending on your location. A tracking number will be sent to your email once your order ships.

6. How can I track my order?

After shipping, you’ll receive a tracking number via email. Use it to track your package through the carrier’s website.

7. What is your return and refund policy?

You may return most items within 30 days of delivery. Refunds are processed within 10 business days after inspection of the returned product.

8. What if my item arrives damaged or defective?

If your order arrives damaged, defective, or not as described, please contact us within 48 hours of delivery. We’ll resolve the issue promptly.

9. Can I change or cancel my order?

You can request changes or cancellation within 48 hours of placing your order (before it ships).

10. Are your products safe and high quality?

Yes. All our toys are made from non-toxic, durable, and hypoallergenic materials. We ensure strict safety and quality standards.

11. How can I contact customer support?

We are always here to help:

  • Business Name: Relona

  • Phone: +1 (435) 576-8697tel:+1 (435) 576-8697

  • Email: support@relona.store

  • Address: 1675 Redstone Center Dr, Park City, Utah 84098, USA

  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)